Shipping & Returns

Shipping Policy & Information

At noe, we strive to ensure your order reaches you promptly and safely. We utilise Australia Post for all our shipping needs. 

 

Shipping Costs

We offer a flat rate shipping fee for all Australian orders:

• Standard Shipping: $10
  
• Express Shipping: $15
  

 

Delivery Times

We dispatch all orders from Brisbane, Queensland, and aim to provide accurate delivery timeframes based on your location. All shippings times are calculated in business days and exclude weekends and public holidays.

• Standard Shipping: 2-6 Business Days
• Express Shipping:  1-3 Business Days

 

International Orders

Shipping Costs for all international orders will be processed upon checkout.

When placing an order for international delivery, please be aware that your order may be subject to customs duties and taxes imposed by your country’s customs authority. These charges are not included in the purchase price or shipping fees and are the responsibility of the customer.

We recommend checking with your local customs office for specific information regarding any applicable fees before placing your order. By purchasing from us, you acknowledge that you may be responsible for these additional charges.

If you have any questions, please feel free to contact our customer service team at joe@noedot.com.

 

Tracking Your Order

Once your order has shipped, you'll receive an email with tracking details to monitor your delivery's progress.

 

Returns & Refunds

If you encounter any issues with your delivery or need assistance with a return, please feel free to contact us on our 'Contact Us' page, or by emailing joe@noedot.com.

For further enquiries, feel free to reach out to us at nick@noedot.com.